Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our client or employee portal
• Fill out contact forms or request information
• Subscribe to our newsletters or communications
• Engage our professional services
• Communicate with us via email, phone, or other channels

This information may include:

• Name and contact details (email, phone number, address)
• Company information and business details
• Financial information (when necessary for service provision)
• Login credentials for our portals
• Professional qualifications and employment details (for employees)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our professional services
• Communication: To respond to inquiries, send updates, and provide customer support
• Account Management: To manage client and employee portal accounts
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Business Operations: To analyze usage patterns and improve our website and services
• Marketing: To send promotional materials (with your consent)
• Security: To protect against fraud, unauthorized access, and security threats

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who assist us in:

• Website hosting and maintenance
• Data analysis and IT services
• Email and communication services
• Payment processing

3.2 Legal Requirements

We may disclose information when required by law or in response to:

• Legal processes, court orders, or government requests
• Protection of our rights, property, or safety
• Prevention of fraud or security threats
• Compliance with regulatory obligations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication systems (Firebase Authentication)
• Regular security assessments and updates
• Access controls and employee training
• Secure backup and recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions and preferences
• Analyze website traffic and usage patterns
• Enhance user experience and functionality
• Remember login credentials (with your consent)

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities

To exercise these rights, please contact us at info@prowise.co.in

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, regulatory, and professional obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

After the retention period, we will securely delete or anonymize your information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications (for significant changes)

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: